24 HOUR NOTICE REQUIREMENT

We require a minimum of 24 business hours’ notice for any cancellation or rescheduling of an appointment.

This includes:

• Cancelling an appointment
• Rescheduling an appointment
• Reducing or changing the booked service

Any changes made within 24 business hours of your appointment time will be treated as a late cancellation, as the reserved time has been specifically allocated to you and is unable to be filled at short notice.

Please note: our cancellation policy is based on business hours, not calendar hours (ie. Monday appointments must be cancelled by Saturday during salon trading hours). Clients are responsible for checking the trading hours of their relevant salon location.

LATE CANCELLATIONS & NO SHOWS

• Cancellations or rescheduling of appointments within 24 business hours will incur 100% of the scheduled service fee.
• No-shows will be charged 100% of the scheduled service fee and must be paid in full prior to rebooking.

LATE ARRIVALS

If you are running late, please contact us as soon as possible so we can advise whether your appointment can still proceed.

Due to the nature of our schedule and back-to-back bookings, we may not always be able to accommodate late arrivals.

We will always strive to complete your booked service in full, however:

• Late arrival may result in a reduced service time or modification of the booked service
• In some cases, where there is insufficient time to complete the service safely and to our standard, the appointment may need to be cancelled and treated as a late cancellation, with full charges applicable
• Full service fees remain payable regardless of whether the full service is able to be completed

ILLNESS, COVID-19 & MEDICAL CIRCUMSTANCES

We understand that illness and unexpected medical situations may occur.

Where possible, we ask clients to provide as much notice as possible if they are unwell or unable to attend.

Please note:

• Standard cancellation fees may still apply where less than 24 business hours’ notice is given
• This includes illness, COVID-19, or medical appointments that arise within the notice period

APPOINTMENT CONFIRMATION

To confirm your booking, clients will receive SMS reminders prior to their appointment.

• A response is required to confirm your appointment
• If no response is received after reminder messages, the appointment will be cancelled and offered to another client
• Once confirmed, this cancellation policy applies in full

BOOKING FEES

• Booking fees are non-refundable
• Where applicable, booking fees may be credited for future use if cancellation is made outside of the 24 business hour window
• Booking fees are forfeited for late cancellations or no-shows

COSMETIC TATTOO SERVICES

Due to the nature of Cosmetic Tattoo services, a different cancellation policy applies:

• We require a minimum of 72 business hours’ notice for cancellations or rescheduling
• Cancellations or rescheduling within 72 business hours will incur a 50% fee of the booked service
• Cancellations or changes within 24 hours will incur a 100% fee of the service cost
• No-shows will be charged 100% of the service cost
• Review appointments cancelled within 24 hours or missed will incur a $150 fee

CHILD POLICY

To maintain a safe and relaxing environment, we kindly ask that children and babies do not attend appointments.

Our salon contains professional tools, equipment, and products that can pose safety risks. Additionally, many of our treatments require precision and full concentration from our team.

We are also committed to providing a peaceful experience for every client. While we understand childcare can be challenging, we kindly ask that suitable arrangements are made prior to your appointment.

HEALTH & CONSIDERATION

If you are feeling unwell, we kindly ask that you reschedule your appointment to protect both our clients and team.