SHIPPING
We offer flat-rate shipping on all orders:
- $10 Standard Shipping within Australia
- $15 Express Shipping within Australia
- $15 AUD for all International Shipping
Free shipping is available on orders Australia wide, over $100 AUD.
All orders are shipped via Australia Post. Once your order has been processed, you will receive a confirmation email with your tracking details. Please allow up to 24 hours for tracking updates to appear, as there may be a delay in initial scanning.
Estimated Delivery Times
- Australia Express: 1 - 3 business days
- Australia Standard: 3 - 7 business days
- International: 12 - 16 business days
Please note that delivery timeframes are estimates only and may vary due to factors outside of our control.
Once your parcel has been dispatched, it is the responsibility of Australia Post. If your order is delayed, in transit, or marked as delivered but not received, we recommend contacting Australia Post directly with your tracking number for the fastest resolution.
We are unable to follow up on delivery delays once an item has been shipped, however if a parcel is confirmed as lost by Australia Post, please contact us at info@alisonjade.com.au and we will assist with a resolution.
RETURNS & EXCHANGES
We offer a 7 day return policy from the date of delivery. Unfortunately, if more than 7 days have passed, we are unable to offer a refund or exchange.
Eligibility for Returns
To be eligible for a return:
- Items must be unused, unopened and in the same condition as received
- Items must be returned in their original packaging
- Proof of purchase is required
- Gift cards and sale items are not eligible for return
Return Shipping
To initiate a return, please contact info@alisonjade.com.au. We will provide you with the return address and further instructions.
Please note:
- Customers are responsible for return shipping costs
- Original shipping costs are non-refundable
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email info@alisonjade.com.au to arrange this.
REFUNDS
Once your return is received and inspected, you will be notified via email regarding the status of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within a few business days (processing times may vary depending on your bank or card provider).
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider and/or your bank (processing times can vary)
If you’ve completed these steps and still have not received your refund, please contact us at info@alisonjade.com.au.